Cancellation & Refunds
Cancellation and refunds
Last updated: July 2026
Because lounge access is arranged for a specific trip, payments begin booking work straight away. These terms explain when a cancellation or refund may be available.
Immediate booking processing
Bookings are processed immediately after payment.
Completed payments cannot normally be cancelled, changed or refunded due to a change of plans.
When we initiate a refund
If LoungeDeal is unable to issue a valid access voucher, we will initiate a 100% refund after verification.
If an issued valid voucher is not accepted despite the confirmed booking and entry conditions being met, we will initiate a 100% refund after verification.
Refunds are initiated immediately after approval, but the time for funds to appear depends on the payment provider.
Situations not covered
Refund protection does not cover a late arrival, the wrong airport or terminal, customer-supplied errors, missing travel documents, failure to meet lounge entry requirements, or a personal change of plans.